Product Warnings

Risk of spontaneous glass breakage

We have registered a level of spontaneous glass breakage in a specific type of small pane produced and sold between 1997 and 2003. Under specific conditions, generally experienced in the winter, there is a minor risk that the inner glass panel may break spontaneously, with the possibility of glass fragments falling.

VELUX takes the quality of our products seriously and has decided to issue a product warning to inform our customers.

To determine whether you have one of the affected panes in question in your roof window, please follow these steps:

window howto

1.)
Check whether the width of your pane is between 39 cm (15,5 in) and 61 cm (24 in).
If it is, please continue to step 2.
If it is not between 39 cm (15,5 in) and 61 cm (24 in), your pane is not affected by this product warning.
2.)
Open the window and turn it through 180° to its cleaning position.
3.)
Locate the pane code on the spacer (metal strip) inside the pane and write it down.

If your window has one of the affected panes, please contact us immediately. We will arrange an appointment to visit and replace the affected pane, at your convenience, using a new VELUX pane with laminated inner and toughened outer sheets of glass. We appreciate the inconvenience this may cause you. Please contact our dedicated 24 hour team on 018161650.
We recommend that customers act on this warning.
We apologise for any inconvenience this may cause.

Identify your pane